ITIL V4 Foundation Certification Training Course

ITIL V4 Foundation Training SCHEDULE

In-Person
Classroom

USD : $2849.00$ 2249.00

2-days of exam prep class by ITIL certified instructors
Lifetime access to the ITIL4 Foundation course material
ITIL 4 Foundation online exam voucher by AXELOS
100% guarantee on passing the ITIL4 exam in first attempt*
16 PDU's certificate and course completion certificate

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Live Online
Classroom

USD : $1599.00 $ 1249.00

2-days of live online training by ITIL certified instructors
Lifetime access to the ITIL4 Foundation course material
ITIL 4 Foundation exam voucher, 16 PDU's & course completion certificate
100% guarantee on passing the ITIL4 Foundation exam in first attempt*
Revisit the class with live class recorded videos - Lifetime access

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Online
Self Study

USD : $1199.00$ 949.00

Lifetime access to the ITIL4 courseware and practice tests
AXELOS ITIL 4 Foundation exam voucher Included
High quality course material with 7 days money back guarantee*
Dedicated ITIL certified staff to support your studies
Upgrade to Live online or In-person classroom at discounted rates

ITIL V4 Foundation Training DESCRIPTION

ITIL Version 4 enables companies to deliver IT services most efficiently and effectively. Our objective of ITIL Version 4 is to increase productivity and achieve consistent service delivery. This version focuses more on creating value than merely providing services.

Course Agenda

Best Practices
ITIL Framework
Why is ITIL so successful?
Service Lifecycle
Service Management
Functions
Process
Process Model
Internal & External Customers & Services

Purpose & Objectives of Service Strategy
Scope of Service Strategy
Value to Business
Resources & Capabilities
Assets
Value
Components of Value
Service Utility
Service Warranty
Value Creation & Service Provider types
Core, Enabling & Enhancing Services
Risk
Purpose of Service Portfolio Management
Scope & Objectives of Service Portfolio Management
Purpose & Objectives of Demand Management
Scope & Concepts of Demand Management
Customers & Users
Purpose & Objectives of Financial Management
Scope of Financial Management
Business Case
Purpose of Business Relationship Management
Scope & Objectives of BRM
Differences Between BRM & SLM

Purpose & Objectives of Service Design
Scope of Service Design
Value of Service Design
Four Ps
The Five Design Aspects
Service Design Package
Purpose, Objectives & Scope of SCM
Service Catalogue with two views
Service Catalogue with three views
Purpose & Objectives of SLM
Scope of SLM
Service Level Requirements
Service Level Agreement & SLAM Chart
SLA Frameworks
Operational Level Agreement & Underpinning Contract
Service Review & Service Improvement Plan
Key Activities of Service Design
The Relationship Between SLM & BRM
Interfaces with SLM
Purpose & Objectives of Capacity Management
Scope of Capacity Management
Basic Concepts of Capacity Management
Purpose of Availability Management
Objective & Scope of Availability Management
Basic Concepts of Availability Management
Purpose & Objectives of ITSCM
Business Impact Analysis
Risk Assessment
Purpose & Objectives of ISM
Scope of ISM
Information Security Policy
Purpose of Supplier Management
Objectives of Supplier Management
Supplier Categories
Basic Concepts of Supplier Management
Purpose & Objectives of Design Coordination
Scope of Design Coordination
Service Automation
Skills Framework for Information Age (SFIA)

Scope & Value to Business of Service Transition
Purpose & Objectives of Service Transition
Purpose & Objectives of Change Management
Scope & Basic Concepts of Change Management
Interfaces within Service Management
Change Request
Change Models, Remediation Planning, Cab & ECAB
Change Advisory Board
Change Management Activities
Supplier Categories
Purpose & Objectives of SACM
SACM
Scope of SACM
Configuration Item
CI Categories
CMS & DML
CMDB & Configuration Baseline
Purpose & Objectives of Knowledge Management
Scope & Basic Concepts of Knowledge Management
D-I-K-W
SKMS
Purpose & Objectives of Release & Deployment Management
Scope of Release & Deployment Management
Release Unit & Release Policy
Release Package
Purpose & Objectives of Transition Planning & Support
Scope of Transition Planning & Support

Purpose & Objectives of Service Operation
Scope of Service Operation
Value of Service Operation
Communication in Service Operation
Event Management
Purpose, Objectives & Scope of Event Management
Basic Concepts of Event Management
Purpose of Incident Management
Scope & Objectives of Incident Management
Basic Concepts of Incident Management
Incident Model
Incident Prioritization
Interfaces with Incident Management
Purpose & Objectives of Request Fulfillment
Service Request
Purpose & Objectives of Problem Management
Problem Models
Incident Versus Problems
Basic Concepts of Problem Management
Problem Management Process
Interfaces with Problem Management
Purpose & Objectives of Access Management
Scope of Access Management
Service Desk Function
Objectives of Service Desk Function
Local Service Desk
Centralized Service Desk
Virtual Service Desk
Follow the Sun
Objectives of Technical Management Function
Application Management Function
Objectives of Application Management Function
IT Operations Management Functions

Purpose of CSI
Objectives & Scope of CSI
Value of CSI
CSI Register
The Deming Cycle
P-D-C-A Cycle
CSI Approach
Business Questions for CSI
Basic Concepts of CSI
CSFs and KPIs
The Seven-step Improvement Process
Integration PDCA Cycle & 7 Step Improvement Process
Purpose, Objectives & Scope Of The 7-step Improvement Process
Governance
Baseline
Process Owner
Process Manager
Process Practitioner & Service Owner
RACI Model
Competence, Skills & Training

Course Overview

ITIL V4 Foundation is one of the widely-recognized entry-level certification courses provided by Global Certify’s in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market. This resulted in the transition from ITIL V3 to ITIL V4 which provides a holistic operating model to deliver tech-enabled products services. This ITIL course is ideal for professionals who are looking to gain a basic understanding of the ITIL framework and enhance their IT Service Management strategy in an organization.

Our ITIL® V4 Foundation Training and Certification course helps you in taking the first step towards the understanding of the core ITIL services and service value system, key elements, and concepts of ITIL. ITIL V4 describes processes, procedures, tasks, and checklists that are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. With our ITIL V4 training course, you can enable a service organization’s competency, capacity, and confidence for action. Our training sessions will help you to develop a deep understanding about a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

We aim towards making you familiar with the key features, concepts, and terminology that are used in the ITIL v4 service lifecycle. ITIL V4 Foundation is heavily appreciated and broadly acknowledged as an entry-level certification for IT professionals. Upon the completion of this ITIL training course, you will learn all about ITIL Service Lifecycle and Process, along with ITIL best practices for enhancing the quality of IT Service Management.

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ITIL V4 Foundation Training

Introduction to the ITIL Service Management Framework

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

What are the prerequisites for ITIL V4 Foundation certification?

The ITIL V4 Foundation certification is best suited for: